Returns & Exchanges
At Kona, we stand by our high-performance gear and offer a 30-day window for returns or exchanges on all items in original condition. Whether it's a fit issue or a change of heart, we are committed to getting you back in the game as quickly as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack your gear in its original packaging, ensuring all tags are attached and the product shows no signs of wear from the field.
Print and Ship
Download your prepaid shipping label from the portal, affix it to your package, and drop it off at any authorized carrier location.
Quality Inspection and Refund
Once our team inspects the returned equipment, we will process your refund or ship your replacement items within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing